FAQ

Q1. Does it need to work with a specific gateway/controller?

No. Benefitted by Wi-Fi technology, BroadLink products willlink to your home Wi-Fi router to work – Users do not need to purchase aspecific gateway – this saves your cost and makes the device workable inanywhere.

 

Q2. How to download the e-Control APP?

For iOS, please search “e-Control” in App Store.

For Android phones, please search “e-Control” in Google Playor visit www.broadlink.com.cn on your Android phone and tap “Download APP” todownload and install e-Control*

You can also scan the barcode on package or manual todownload the APP (for both iOS and Android).

* Your phone settings must be set to “Allow installation ofapps from unknown sources”.

 

Q3. How to protect my device and avoid being searched byothers?

Only the person who knows your Wi-Fi password and connect tothe same Wi-Fi is able to search the device. We also offer an enhanced securitythat you can lock the device in e-Control APP so new users will unable to findthe device.

 

Q4. Can I control BroadLink devices when I am away from home?

Yes. All BroadLink devices will be automatically linked tothe Internet if your home Wi-Fi router has Internet access. You can control thedevices from anywhere at any time from your phone via Internet.

 

Q5. Will the device settings lost when my phone has nonetwork connection or it is powered off?

No. All action settings are saved in the device permanentlyunless you reset the device. Once the settings are done, the devices can workindependently without the APP running on phone.

 

Q6. How to pair RM with my home appliances? Does it need tolearn the infrared code?

As the ultimate universal remote controller, RM ispre-loaded with 80,000+ codes for TVs, air conditioners, audio sets withdifferent brands and models, which covers most of home appliances which youhave. Also, the codes are updated every day on cloud.

Under most of circumstances, RM can detect the brand andmodel of your home appliance and automatically finish the paring withoutcomplicated learning process. If it cannot detect the brand and model, you needto follow the instructions and prompts to make RM learn the infrared code.