We want to make your shopping experience as simple as possible and to guarantee 100% satisfaction with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority.
That's why we provide you a hassle-free way to return any item to us, within 15 days of receiving your original order.
If for any reason you are not satisfied with your order, simply send it back to us. All merchandise must be unused and in the same condition it was received. Products must be returned in the original box and/or packaging. The returned products will be tested to confirm they are unused. If it appears that the items have been used or installed, we cannot complete the refund for those items. The customer will be responsible for the charges.
Please add a copy of your original invoice to the return, and mark your return products in order to help us identify your items. Please make sure to follow the below procedure so we can properly handle your return request.
How do I return my order?
To return your order, follow these simple steps:
- Log into your account, click the “Order History” on the left menu.
- View the order you are going to return and push the red return button related to items you would like to return and request to return.
- The original packaging contains a return form which has to be filled in to help us identify your items. If you do not have the return from, please print out the “Order Information” in the “Order History” section of your account and include it in your shipping box.
- Bundled items need to be returned with all components for a full refund.
- The return address is:
“Vlaamse Kunstlaan 70, 2020 Antwerpen, Belgium”
- Please write the address clearly on your package before bringing it to the courier of your choice.
- Customers are responsible for all return shipping charges.
- Once your return is processed, we will refund the amount paid for the returned item through your original method of payment.
- You can track the status of your return request by visiting the "Returns" section in your account. We will also notify you by email anytime your order status changes.
Please note that the parcel remains your responsibility until it arrives with us, so please remember to ask for proof of postage and a tracking number.
It can take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the Belgium, depending on your location and which postal service you use. Please see below time frames as a guide:
- Belgium - 3 working days (excluding weekends and public holidays)
- France and Netherlands - 8 working days (excluding weekends and public holidays)
- Germany and Luxemburg - 10 working days (excluding weekends and public holidays)
- Spain and Italy - 15 working days (excluding weekends and public holidays)
- Rest of Europe – 21 working days (excluding weekends and public holidays)
We'll send you an email as soon as we've received your return in its original condition. Once we’ve got your return, we’ll issue your refund within 1 business day (excluding weekends and public holidays) and drop you an email once this has been done.
Any refund will automatically be issued to the card you used to place the original order. This typically can take up to 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.
If you need assistance with the return of larger items, or if you have any other questions, please contact Online Customer Support at:
English: +32 477 54 56 54
Dutch: +32 484 18 60 96
French: +32 484 18 60 96
Damaged Items and Shortage Claims: Any damaged or missing items must be reported to Online Customer Support within 7 days of delivery.Report Now